Program Coordinator

POSITION SUMMARY

This Program Coordinator (PC) is responsible for coordinating components of WellShare programs and contracts, primarily related to work engaging Somali/Somali American males and their families and communities in the Twin Cities area and beyond. The PC ensures high quality standards and performance in the areas of: program coordination; communication and collaboration; and community outreach, education, and research. The PC is also responsible for ensuring that activities are in line with WellShare’s mission, vision, and values, and for meeting the needs of beneficiaries. The PC must be a self-motivated, adaptable, professional, innovative, and relational leader and team-player to ensure that organization achieves strategic goals.

This position is responsible for coordinating components of the following programs:

  • All COVID Response Programs

 

PRIMARY RESPONSIBILITIES

1.Coordinate programming

a) Design, develop, and implement work plans and timelines to achieve program goals/objectives as a member of a team

  • Develop detailed implementation plans, program strategies, and curricula or other educational tools with Supervisor (Program Manager/Director)
  • Adapt programming based on results of evaluation to support program and stakeholder goals, after consultation with Supervisor (Program Manager/Director) • Adhere to reporting requirements as outlined by donor agencies, with support from the Supervisor (Program Manager/Director)

b) Monitor the day-to-day delivery of the programs and services for each assigned grant Maintain accurate and organized program records

  • Track progress of planned program activities against proposed timelines

2.Communicate and collaborate with internal team and external stakeholders

a) Meet regularly with the Supervisor(s) (Program Manager) to keep apprised of staff needs, concerns, challenges, and successes.

b) Ensure successful coordination of activities and transparency/accountability to all stakeholders

  • Inform stakeholders of program status

c) Establish and maintain strong working relationships with community groups, funders, and organizations to support the work of the programs

  • Collaborate with community organizations to support program outcomes d) Represent the organization at community activities to enhance the organization’s community profile

e) Present to diverse professional audiences about WellShare’s programming as needed

3.Conduct community outreach, education, and research

a) Serve as a trustworthy community-based point of access for WellShare stakeholders and clients including:

  • Maintain high standards of care throughout all interactions, including meeting privacy and security requirements
  • Coordinate appropriate care referrals as necessary and relevant

b) Work collaboratively to plan and conduct health-related education activities and events in the community

  • Plan professional community events in collaboration with other staff and the Supervisor
  • Meet with/recruit participants
  • Coordinate and provide culturally appropriate educational materials and presentations
  • Educate community members/clients on relevant health information as required per program

c) Participate in designing, implementing, and evaluating research efforts related to health

  • Collaborate with partner organizations and entities to carry out community-based qualitative and quantitative research as needed

SECONDARY RESPONSIBILITIES

  1. Participate in overall agency strategic and operational planning, budgeting and other projects.
  2. Maintain certifications and licensure appropriate to the position
  3. Stay current with the fields of health disparities, refugee and immigrant communities and health in Minnesota, the Community Health Worker field through participation in relevant working groups and agencies.
  4. In consultation with Supervisor (Program Manager/Director), pursue strategic new partnerships with refugee and immigrant health organizations, health plans, and other relevant agencies.
  5. Other duties and activities as requested by the Supervisor (Program Manager/Director).

JOB SPECIFICATIONS

Minimum Required Education, Experience, and Knowledge

∙ A Bachelor’s Degree in Public Health or related, OR equivalent education/work experience

∙ Ability to speak, read, and write in both Somali and English at a professional level ∙ Experience designing, implementing, and evaluating community-based health programming – particularly with Somali/Somali American males

∙ Experience conducting research with diverse communities (i.e. experience conducting focus groups and/or key informant interviews) and analyzing results

∙ Ability to competently use computers and related software including Microsoft Office tools, Google applications, and other internet-based tools

Additional Required Skills and Abilities

Adaptable: Demonstrated willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency. Ability to work nontraditional (night and weekend) hours as needed.

Professional: Understands ethical behavior and business practices, and ensures that the own behavior and the behavior of program staff is consistent with these standards and aligns with the values of the organization. Ability to uphold confidentiality agreements at various levels.

Relational: Establishes and maintains positive working relationships with others, both internally and externally, to achieve the goals of the organization.

Innovative: Develop new and unique ways to improve programming. Assess challenging situations to identify causes, gather and process relevant information, generate possible solutions, make recommendations, and take action

Team-Player: Works cooperatively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Speaks, listens, and communicates in a clear, thorough, and timely manner.

Leadership: Positively influence others and manage projects to achieve results that are in the best interest of the organization. Able to hire, supervise, motivate and monitor a diverse team of associates

Self-motivated: Ability to independently plan, prioritize, coordinate, delegate, manage, and complete work. Able to meet specific timelines and deadlines and possesses effective multi-tasking and time-management skills.

Desired Education and Experience

∙ Community Health Worker certificate

∙ A minimum of two years of work experience in positions related to public health, strongly preferred

∙ Experience working in refugee or immigrant communities, or working internationally in developing countries

∙ Experience supervising and/or collaborating with a team of diverse employees

PHYSICAL REQUIREMENTS

Incumbent must be able to:

∙ Hear and speak in order to use the telephone and communicate with people both in and out of the office environment.

∙ Sit at a desk for extended periods, as well as move around the office area repeatedly throughout the day.

∙ Apply manual dexterity for computer keyboarding and office equipment use. ∙ Visually able to review detailed reports and information.

∙ Must be able to access a variety of off-site locations including client homes and public meeting spaces, climbingsteps and traversing all types of terrains in all types of Minnesota weather. If driving a personal vehicle, must possess current valid driver’s license and insured vehicle as required by State law.

TOOLS AND EQUIPMENT USED

Incumbents must be able to use multi-line telephone, calculator, copy machines, computers, and other office equipment.

Incumbents must be able to be physically present at Board meetings, community meetings, activities and events throughout the State of Minnesota in a timely manner.

WORK ENVIRONMENT

Incumbent primarily works in an indoor office setting. Incumbents must be able to go outside in all MN weather conditions and varying temperatures to attend off-site meetings and events.

This job description does not necessarily list all the functions or accountabilities of the job.  Employees may be asked by management to perform additional duties and tasks outside the scope of this job description or position in order to best serve WellShare’s operational needs.  Management reserves the right to revise and update job descriptions at any time.

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