Community Health Worker

Position:  Community Health Worker

Reports to:  Program Manager

Supervises:  None

Location:  Minneapolis

Classification: Full-time, non-exempt, hourly

SUMMARY

This Community Health Worker (CHW) is responsible for implementing components of WellShare programs and contracts, primarily related to work engaging Somali/Somali American families and communities in the Twin Cities area and beyond.  The primary roles and responsibilities of the clinic-based CHW will be to: 1) Engage Somali patients in individual and small group health education; 2) conduct ongoing reporting and evaluation of activities; 3) Coordinate appropriate care referrals; and other duties as assigned.  The CHW is also responsible for ensuring that activities are in line with WellShare’s mission, vision, and values, and for meeting the needs of beneficiaries.  The CHW must be a self-motivated, adaptable, professional, innovative, and relational leader and team-player to ensure that organization achieves strategic goals.

This position is grant funded through December 2019 and responsible for implementing components of the following programs:

  • Somalis Strengthening the Safety Net (SSSN) in partnership with University of Minnesota Physicians’ Smiley’s Family Medicine Clinic
  • Eliminating Health Disparities Initiative (EHDI)

PRIMARY RESPONSIBILITIES

  1. Serve as a trustworthy point of access for Somali families and primary care providers serving Somali families
    1. Engage clients in individual and small group education
      • Identify potential clients and/or accept referrals
      • For all activities, inform client about the expectations for the activities
      • Organize and facilitate meetings to discuss appropriate health topics with client(s)
    2. Maintain high standards of care throughout all interactions
      • Meet all HIPAA requirements
      • Coordinate appropriate care referrals as necessary and relevant
    3. Work collaboratively to plan and conduct health-related education activities and events
      1. Coordinate health classes, community events, and research efforts in collaboration with other staff and the Supervisor
      2. Recruit participants and relevant stakeholders
      3. Coordinate and provide culturally appropriate educational materials and presentations, etc.
      4. Educate clients on the health information according to each program
    4. Communicate and cooperate with internal team and external stakeholders
      1. Meet regularly with the Supervisor(s) (Program Manager) to keep apprised of staff needs, concerns, challenges, and successes.
      2. Ensure successful coordination of activities and transparency/accountability to all stakeholders
        • Regularly inform team and stakeholders of program components statuses
      3. Establish and maintain strong working relationships with community groups, funders, and organizations to support the work of the programs
        • Collaborate with community organizations to support program outcomes
      4. Represent the organization at community activities to enhance the organization’s community profile
      5. Present to diverse professional audiences about WellShare’s programming, including cultural competence related to health and Somali/Somali American communities
    5. Participate in quality ongoing programming reporting and evaluation
      1. Input relevant information from all meetings, activities, and events into appropriate computer databases, regularly
      2. Accurately track program materials, gift cards, and other program incentives
      3. Conduct program evaluation, including surveys, ongoing
      4. Participate in writing reports on the program, with support from Supervisor

SECONDARY RESPONSIBILITIES

  1. Maintain certifications and licensures appropriate to the position
    1. Stay current with the fields of health disparities, refugee and immigrant communities and health in Minnesota, the Community Health Worker field through participation in relevant working groups and agencies
  2. Perform additional duties as assigned by supervisor

Minimum Required Education, Experience, and Knowledge

  • A Bachelor’s Degree in Social Work, Public Health or related, OR equivalent education/work experience
  • Ability to speak, read, and write in both Somali and English at a professional level
  • Demonstrated successful outreach, community organizing, and facilitation skills
  • Experience conducting research with diverse communities (e. experience conducting focus groups and/or key informant interviews) and analyzing results
  • Ability to competently use computers and related software including Microsoft Office tools, Google applications, electronic health records, and other internet-based tools.

Additional Required Skills and Abilities

  • Adaptable: Demonstrated willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency. Ability to work non-traditional (night and weekend) hours as needed.
  • Professional: Understands ethical behavior and business practices, and ensure that own behavior and the behavior of program staff is consistent with these standards and aligns with the values of the organization. Ability to uphold confidentiality agreements at various levels and HIPAA compliance.
  • Relational: Establishes and maintains positive working relationships with others, both internally and externally, including both medical professionals and patients, to achieve the goals of the organization.
  • Innovative: Develop new and unique ways to improve programming. Assess challenging situations to identify causes, gather and process relevant information, generate possible solutions, make recommendations, and take action
  • Team-Player: Works cooperatively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Speaks, listens, and communicates in a clear, thorough, and timely manner.
  • Self-motivated: Ability to independently plan, prioritize, coordinate, delegate, manage, and complete work. Able to meet specific timelines and deadlines and possesses effective multi-tasking and time-management skills. 

Desired Education and Experience

  • Community Health Worker certificate
  • Bachelor’s Degree (or higher) in Social Work and/or Healthcare Administration, Licensed practical nurse (LPN), Certified Nursing Assistant, Home Health Aide or Medical Assistant,
  • Bilingual in English and Somali
  • A minimum of two years of work experience in positions related to clinical setting and/or public health
  • Must have a valid driver’s license, reliable transportation & proof of insurance
  • Experience working in refugee or immigrant communities, or working in developing countries

PHYSICAL REQUIREMENTS

Incumbent must be able to:

  • Hear and speak in order to use telephone and communicate with people both in and out of the office environment.
  • Sit at a desk for extended periods, as well as move around the office area throughout the day.
  • Apply manual dexterity for computer keyboarding and office equipment use.
  • Visually able to review detailed reports and information.
  • Must be able to access a variety of off-site locations including client homes and public meeting spaces, climbing steps and traversing all types of terrains in all types of Minnesota weather. Must possess current valid driver’s license and insured vehicle as required by State law.

TOOLS AND EQUIPMENT USED

  • Incumbent must be able to use multi-line telephone, calculator, copy machines, computers, and other office equipment.

WORK ENVIRONMENT

  • Incumbent primarily works in an indoor office setting.  Incumbent must be able to go outside in all MN weather conditions and varying temperatures to attend off-site meetings and events.

This job description does not necessarily list all the functions or accountabilities of the job.  Employees may be asked by management to perform additional duties and tasks outside the scope of this job description or position in order to best serve WellShare’s operational needs.  Management reserves the right to revise and update job descriptions at any time.

How to apply

In order to apply for this position, please send your cover letter and resume to: info@wellshareinternational.org with “CHW position” in the subject line. No phone calls please. 

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